Privacy Policy

Effective date: 15 March 2026

Introduction

Ngini (“we”, “us”, “our”) operates the website https://ngini.com. This privacy policy explains how we collect, use, store, and protect your personal data when you use our AI portal and related services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Ngini, a company registered in France, is the data controller for your personal data.

Contact: [email protected]

Lawful Basis for Processing

We process your personal data on the following legal bases:

  • Contract performance: To provide our AI services, manage your account, and process payments
  • Legitimate interests: To improve our services, ensure security, and prevent fraud
  • Legal obligation: To comply with applicable laws and regulations
  • Consent: For optional analytics and marketing communications (where applicable)

Information We Collect

Account Information

When you create an account, we collect your name, email address, and profile information.

AI Conversation History

We store your conversations with AI models to provide continuity and allow you to review past interactions.

Generated Content

Text, images, and other content you generate through our AI tools is stored in association with your account.

Usage and Credits Data

We track your service usage, credit balance, and consumption for account management and billing.

Payment Data

Payments are processed through Stripe. We do not store full card numbers. Stripe processes payment data under its own privacy policy. We retain transaction records for accounting purposes.

Analytics

We collect technical data including IP address, browser type, device information, pages visited, and interaction patterns.

How We Use Your Data

We use your personal data to:

  • Provide, maintain, and improve our AI services
  • Process transactions and manage your credit balance
  • Send account-related communications
  • Analyse usage patterns to improve features
  • Comply with legal obligations
  • Detect and prevent fraud or abuse

We do not sell your personal data.

Data Sharing

We share personal data only with:

  • Stripe: Payment processing
  • AI model providers: Prompts are sent to third-party AI providers to generate responses
  • Hosting providers: Infrastructure and service delivery
  • Legal authorities: When required by law

Data Retention

  • Account data: retained while your account is active and for 30 days after deletion
  • AI conversations and generated content: retained until deletion or account closure
  • Payment records: retained for 7 years for tax compliance
  • Analytics: retained in anonymised form

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Rectification of inaccurate data
  • Erasure (“right to be forgotten”)
  • Restrict processing in certain circumstances
  • Data portability in a structured, commonly used format
  • Object to processing based on legitimate interests
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month.

International Data Transfers

Your data is primarily stored within the European Union. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or through a notice on our website.

Complaints

If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Contact

For privacy-related questions: